FAQs
Products & Quality
At Pure N Fresh Farms, our top priority is to deliver products that are fresh, natural, and safe for your family. We source directly from trusted farms, maintain strict hygiene standards, and avoid harmful additives. Every product reflects our commitment to authenticity and nourishment, ensuring that what reaches your table is exactly what nature intended.
Yes, all our products are sourced directly from farms and kept free from harmful chemicals.
No, our dairy is delivered fresh without preservatives to maintain natural taste and nutrition.
We work with trusted local farmers and suppliers who follow safe and ethical practices.
Yes, every batch is checked for hygiene, freshness, and compliance with food safety standards.
Yes, our milk is pasteurized to ensure safety while retaining its natural goodness.
Yes, we provide organic and chemical‑free items depending on seasonal availability.
Delivery & Packaging
Freshness depends not only on sourcing but also on how products are delivered. That’s why our delivery system is fast, reliable, and safe. We use eco‑friendly, food‑grade packaging to ensure your order arrives in perfect condition. Whether you’re ordering for home or business, we make sure the journey from farm to table is smooth and secure.
Orders are usually delivered within 24–48 hours depending on your location.
Yes, we use recyclable and food‑safe packaging to protect both your health and the environment.
Currently, we deliver within major cities, but expansion plans are underway.
Yes, you can request preferred delivery slots, subject to availability.
We immediately replace or refund any order that arrives late or damaged.
Payments & Orders
Ordering from Pure N Fresh Farms is designed to be simple, transparent, and flexible. We provide multiple payment options and clear processes for households and businesses alike. Whether you prefer cash on delivery, digital wallets, or bank transfers, our system ensures secure transactions. We also support bulk orders, cancellations, and refunds to make your experience smooth from start to finish.
We accept cash on delivery, bank transfers, and selected digital wallets.
Yes, we handle bulk orders with special pricing for corporate and event needs.
Yes, every order comes with a digital or printed invoice for transparency.
Yes, orders can be modified or canceled within a limited time window before dispatch.
No, you can order according to your needs, but bulk discounts apply for larger purchases.
Yes, we provide refunds or replacements in case of damaged goods or delivery issues.
Customer Support
We believe customer satisfaction is the heart of our business. That’s why our support team is always ready to assist you with queries, complaints, or feedback. Whether it’s about your order, delivery, or product information, we ensure quick and helpful responses to keep your experience smooth.
You can reach us via phone, WhatsApp, or email listed on our website.
Our support team is available from 9 AM to 9 PM, seven days a week.
Yes, we provide a helpline and WhatsApp number for quick assistance.
We aim to respond within 24 hours and resolve issues promptly.
Yes, our team can provide real‑time updates on your order status.